Consumer Disclosure

We at Emerald Plumbing strive to provide the highest levels of quality service. We highly encourage all past and future customers take a few minutes and read through all our company policy and disclosures. We want to ensure that we are as upfront with all customers as possible.

Our Service Area

Emerald Plumbing plumbing primarily services Orange County and Seminole County. If we provide service outside of these areas, additional time will be added to the final cost.
 

Schedule Service Calls

When a service appointment has been scheduled, You will be contacted 20-30 minutes prior to arriving to your appointment. If we are unable to contact you we will not send out the tech to the property. We must have confirmation that you are home before heading out. *Unfortunately we have experienced several times over the years that after a customer schedules a service call, our techs have arrived on site without receiving confirmation only to find that there is no one there. It is for this reason we must have confirmation.

Scheduled Repipes/Bid Jobs

Once a Repipe or Bid Job has been scheduled with the home owner the permit is immediately pulled. If the home owner cancels their job please understand that will be your responsibly to pay for the permitting fees. These fees range from $75 to $150 depending on type of job and municipality.

Regarding our fees

We at Emerald Plumbing charge $125 for the 1st hour (1 hour min.), $47.50 for any additional 30 minutes plus the cost of materials or equipment. Due to the many resources involved, please be advised that there is a minimum charge of $125 for an on-site service call, even if we are only there for 5 minutes. We are always very upfront about this price and we would be happy to answer any pricing questions you may have.

Overtime rates: $182.50 for 1st hour (1 hour min.),  $71.25 for any additional 30 minutes plus the cost of materials or equipment.

Flat Rates for the following: Water Heaters, Toilet Installs, Roof Top Snake, Slab Leaks.

Please be advised that a 3% charge is added to credit card payments.


Regarding warranty on backups

We are unable to warranty any type of backups as until a camera is run we are unable to tell if there are breaks in your line.

Regarding customer supplied fixtures

We at Emerald Plumbing will install owner provided fixture such as water heaters, water softness, faucets, toilets, garbage disposals etc. However our warranties only cover the Labor and not the product. We encounter product failure quite often with online and big box store purchases. Since we did not supply the product we are not responsible for the product only the labor and materials we provide.

Example: Customer supplies a toilet for us to install. The toilet does not flush properly thru design or manufacturer’s flaw. Customer calls us out and we determine that the toilet (product) is at fault and there is nothing wrong with the install. At this point the customer is responsible for the service charge. If we had supplied the toilet we would be responsible for replacement at no charge to the customer.

If owner provided fixtures are installed, Emerald Plumbing is not responsible for the removal of existing fixtures from premises: Toilets, Water Heaters, Dishwashers, Softeners, etc. If the fixture has been Purchased and installed directly through Emerald Plumbing at this time the fixtures will be hauled away. When fixtures are provided directly by Emerald Plumbing the cost of taking the fixture away has been included in the price.