Consumer Disclosure

We at Emerald Plumbing strive to provide the highest levels of quality service.

Emerald Plumbing plumbing primarily services Orange County and Seminole County. If we provide service outside of these areas, additional time will be added to the final cost. 

Regarding our fees, we at Emerald Plumbing charge $125 for the 1st hour (1 hour min.), $47.50 for any additional 30 minutes plus the cost of materials or equipment. Due to the many resources involved, please be advised that there is a minimum charge of $125 for an on-site service call, even if we are only there for 5 minutes. We are always very upfront about this price and we would be happy to answer any pricing questions you may have.

Overtime rates: $182.50 for 1st hour (1 hour min.),  $71.25 for any additional 30 minutes plus the cost of materials or equipment.

Flat Rates for the following: Water Heaters, Toilet Installs, Roof Top Snake, Slab Leaks.

Please be advised that a 3% charge is added to credit card payments.

Regarding warranty on backups

We are unable to warranty any type of backups as until a camera is run we are unable to tell if there are breaks in your line.

Regarding customer supplied fixtures

We at Emerald Plumbing will install owner provided fixture such as water heaters, water softness, faucets, toilets, garbage disposals etc. However our warranties only cover the Labor and not the product.
We encounter product failure quite often with online and big box store purchases. Since we did not supply the product we are not responsible for the product only the labor and materials we provide.

Customer supplies a toilet for us to install. The toilet does not flush properly thru design or manufacturer’s flaw. Customer calls us out and we determine that the toilet (product) is at fault and there is nothing wrong with the install. At this point the customer is responsible for the service charge.

If we had supplied the toilet we would be responsible for replacement at no charge to the customer.